Effective Date: 8th October 2025
Charity Name: Northern Rivers Animal Services
Registered Charity Number: 17290
ABN: 160 553 967 31
Contact Email: shelter@nras.org.au
By using this website or placing an order through our online store, you agree to the terms and conditions set out below. Please read them carefully. If you do not agree with any of these terms, please do not use our website.
1. About Us
Northern Rivers Animal Services is a registered charity in Australia. Funds raised through this store contribute to our charitable programs.
Our store is hosted on WordPress and powered by WooCommerce. Orders are processed in Australian dollars (AUD).
2. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.
We reserve the right to refuse service, remove or edit content, or cancel orders at our sole discretion.
3. Orders & Payment
When you place an order through our store:
- You confirm all information provided is accurate and complete
- Full payment must be made at checkout using our secure payment gateways (e.g. PayPal or Stripe)
- We do not store your payment details
All orders are subject to availability. Prices are listed in AUD and may change without notice.
4. Shipping & Delivery
We aim to dispatch orders promptly, but delivery times may vary depending on location and postal services. We use Australia Post or a nominated carrier.
Shipping costs are calculated at checkout.
5. Returns & Refunds
We accept returns only in specific circumstances, such as if an item is damaged or defective on arrival.
Please read our full Refunds & Returns Policy for details on eligibility, timeframes, and how to request a return.
6. Privacy & Data Security
We take your privacy seriously. Personal information (such as your name, address, and email) is collected only to process orders and fulfil our obligations as a charity.
We store your data securely within WooCommerce and our hosting provider’s infrastructure. Access is restricted to authorised personnel only.
We do not use tracking or advertising cookies. For more, see our Privacy Policy.
7. Donations and Tax Deductions
Some purchases may include a donation component. If a portion is tax-deductible, this will be clearly stated on the product page and your receipt.
Please consult your tax adviser for confirmation of eligibility.
8. Limitation of Liability
While we strive for accuracy, we do not guarantee that all product descriptions, images, or prices are error-free. To the extent permitted by law, we are not liable for any direct or indirect damages arising from the use of this website or your purchase.
9. Governing Law
These Terms & Conditions are governed by the laws of Australia. Any disputes will be handled under the jurisdiction of the relevant Australian courts.
10. Changes to These Terms
We may update these Terms & Conditions occasionally. The latest version will always be available on this page. Continued use of the site implies your agreement with any updates.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
shelter@nras.org.au
61 Piper Drive, Ballina, NSW, 2478