Effective Date: 8th October 2025
Charity Name: Northern Rivers Animal Services
Registered Charity Number: 17290
ABN: 160 553 967 31
Contact Email: shelter@nras.org.au
At Northern Rivers Animal Services, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information when you shop through our WooCommerce-powered online store.
1. What Information We Collect
When you make a purchase through our store, we collect the following personal data:
* Your name
* Email address
* Phone number
* Shipping and billing address
* Order information (products, donation details if applicable)
We do not collect or store payment details — these are handled securely by third-party payment gateways (e.g., PayPal, Stripe). Please refer to their privacy policies for more information.
We also do not use tracking cookies or analytics tools.
2. How We Use Your Information
We only use your information to:
* Fulfil and deliver your order
* Send email confirmations, receipts, and shipping updates
* Communicate with you about your order if needed
* Comply with legal obligations as a registered Australian charity
We may also retain your order information for tax and reporting requirements.
3. Third-Party Services
Your data may be shared with trusted third parties only when necessary, such as:
* Payment processors (e.g., PayPal, Stripe)
* Shipping providers (e.g., Australia Post)
* WooCommerce plugins or extensions required to operate our store
These services are required to protect your data and may have their own privacy policies.
4. Data Security
We take data security seriously. Your personal data is stored securely within the WooCommerce system and our hosting provider’s infrastructure. Access is restricted to authorised personnel only.
5. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
* Access the personal data we hold about you
* Request corrections to inaccurate information
* Ask for your data to be deleted, unless we’re legally required to retain it
To make a request, contact us at:
Email: shelter@nras.org.au
Address: 61 Piper Drive, Ballina, NSW, 2478
6. Legal Compliance
We operate in accordance with:
* The Privacy Act 1988 (Cth)
* The Australian Privacy Principles (APPs)
* Guidelines set out by the Australian Charities and Not-for-profits Commission (ACNC)
7. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. The latest version will always be available on our website.